Refund Policy

Last Updated: December 9, 2024 

Customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Below are the details of our refund policy:

1. Eligibility for Refunds:

• Products must be returned within 7 days of purchase.
• Items must remain unused, undamaged, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is mandatory.

2. Non-Refundable Items:

• Products purchased during sales or promotional events (unless defective).
• Gift cards and customized items.

3. Initiating a Refund:

• To begin the refund process, contact our support team via email or phone.
• Share your order details along with the reason for the return.
• Upon approval, you will receive instructions and a return shipping address.

4. Shipping Costs:

• Customers are responsible for return shipping fees, except in cases of defective or incorrect items.
• Original shipping charges are non-refundable.

5. Processing Refunds:

• Refunds will be processed within 7-10 business days of receiving the returned product.
• Refunds will be issued to the original payment method.

6. Exchanges:

For those preferring an exchange over a refund, please contact us, and we will assist you with the process.

Your satisfaction is of paramount importance to us. Should you have any inquiries or concerns regarding this policy, please do not hesitate to reach out. Thank you for choosing Gadgets Island.